Refund policy

REFUND POLICY

You may return your order within 14 days of receiving it.

To be eligible for a return, items must be returned in their original condition. Items must not show signs of wear, use, damage or contamination beyond what is reasonably necessary to inspect the product.

RETURN PROCESS

For customers located in Germany, the European Union, Norway, the United Kingdom and Switzerland, please use our Return Portal whenever available.

For customers outside these regions, or if the Return Portal is unavailable, the order may be returned manually to:

VICINITY GmbH
Hertzstraße 1
71083 Herrenberg
Germany

Email: support@vicinityclo.de

Customers are responsible for return shipping costs unless the product received is defective, damaged or incorrect.

If your order included a free promotional item, the free item must also be returned. If the free item is not returned, its value may be deducted from the refund.

REFUNDS

Once your return has been received and inspected, the refund will be issued to the original payment method.

We may withhold the refund until we have received the returned goods or until you provide proof that the goods have been returned.

Original delivery charges are not refundable unless otherwise required by applicable law.

Depending on the return method used, processing and return fees of up to €4.50 may apply.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective or incorrect item, please contact us at support@vicinityclo.de before returning the product.

Where the issue is our responsibility, VICINITY will cover the reasonable return costs.

ORDER CANCELLATIONS

Orders may only be cancelled before shipment if the cancellation request is received within 12 hours of placing the order and the order has not already entered processing or fulfilment.

After this period, the normal return procedure applies once the order has been delivered.

CONTACT

VICINITY GmbH
Hertzstraße 1
71083 Herrenberg
Germany

support@vicinityclo.de