Privacy policy

SHIPPING POLICY

SHIPPING TIMES

Germany:
Standard orders are generally delivered within 4 to 10 business days.

International orders:
Delivery generally takes approximately 5 to 12 business days.

During new collection launches, sales periods or periods of unusually high demand, delivery times may be longer.

Once your order has been shipped, you will receive a shipping confirmation email containing the available tracking information.

SHIPPING RATES

Germany:
€3.99 GLS shipping
Free shipping above €150

Austria:
€6.99
Free shipping above €175

Belgium:
€8.99
Free shipping above €225

Canada:
Calculated at checkout
Taxes and duties included where indicated at checkout

Czech Republic:
€8.99
Free shipping above €175

Croatia:
€14.99

Cyprus:
€26.99

Denmark:
€8.99
Free shipping above €225

Estonia:
€14.99

France including Monaco:
€9.99
Free shipping above €225

Finland:
€14.99
Free shipping above €225

Greece:
€17.99

Hungary:
€9.99

Italy including San Marino:
From €14.00

Ireland:
€14.99

Iceland:
Calculated at checkout

Israel:
Approximately 162 ILS

Latvia:
€14.99

Lithuania:
€14.99

Luxembourg:
€8.99
Free shipping above €225

Malta:
Calculated at checkout

Netherlands:
€8.99
Free shipping above €225

Norway:
Approximately €15.71
Taxes and duties included where indicated

Poland:
€9.99
Free shipping above €175

Portugal:
€14.99
Free shipping above €200

Azores and Madeira:
Calculated at checkout

Slovenia and Slovakia:
€12.99

Spain excluding the Canary Islands, Ceuta and Melilla:
€14.99
Free shipping above €225

Canary Islands, Ceuta and Melilla:
€40.00

Sweden:
€13.99
Free shipping above €225

Switzerland and Liechtenstein:
CHF 14.99
Free shipping above CHF 275

United Kingdom:
Approximately £15.00 to £59.00 depending on the order

United States:
Approximately $32.00
Free shipping above $275

Rest of the world:
Shipping rates are calculated at checkout.

CARRIERS

Orders may be shipped using carriers including FedEx and GLS depending on the destination and selected shipping method.

DUTIES AND TAXES

For international deliveries, duties, VAT or other import charges may apply depending on the destination country.

Where duties and taxes are collected during checkout, we make every reasonable effort to ensure that the shipment arrives without additional payment.

However, customs authorities may impose additional charges in certain cases. Any additional customs fees imposed by the destination country remain the customer's responsibility unless otherwise stated at checkout.

RETURN SHIPPING

Customers may return eligible orders within 14 days of receipt.

Return shipping costs are generally paid by the customer unless the item received is damaged, defective or incorrect.

Return address:

VICINITY GmbH
Hertzstraße 1
71083 Herrenberg
Germany

Email:
support@vicinityclo.de